When you own a business, you carry around with you a heavy set of burdens on your shoulders. The smooth-running of a business is something that as an aspiring business owner, wish you could master. However sometimes, this can only come with experience, and that comes through trial and error along with a certain amount of tribulations. Productivity is the key, for success which every small business must value; even above marketing in some cases. This is because, it doesn’t matter how many clients you can attract if you cannot give them a service that is up to standard; they won’t come back, and bad news travels fast. The employees of a business can be compared to the oil in a car’s engine because without high-quality people willing to give their time and effort, the cogs won’t turn and things grind to a halt. However, human beings are dynamic, and that’s what makes the world great. You can, set in place certain doctrines and company practices that can aid and abet happy yet busy bees.
Image credit – Bill Branson
Organization and workflow
One affects the other and most certainly has a dulling effect on the efficiency of a business. By conducting an operation that reviews these two aspects, you can correctly correlate trends which show themselves to be detrimental, to an exacerbated concern. This process will pick apart the inadequacies of function or lack of, and identify procedures that need to be put in place that will eventually lead to increased customer retention. This is a learning exercise and will take time, but the benefits are immeasurable in the long run.
Look at your business from a customer’s point of view. Start by calling your business with a question or concern, or perhaps make an inquiry online. How smoothly regarding the final answer you want or result in a solution being offered, is the process? What if you called up as a client, looking for a service, how much information is given and what’s the proficiency of the staff on the telephone? You’ll immediately start to see, the clutter and needless waste of time and this will endeavor you to look for a slimmer approach to acquiring customers. Leading onward from this, study and access your internal communications. How long does it take to get a response from department to department? The time spent waiting, will add up and cost you in money and workforce productivity.
Source - Governor Tom Wolf
Cultivating a proficient workforce
Every successful business operates in a collaborative environment, consequently, every employee must be up-to-date with the current systems being used regarding the CMS and Cloud systems. Working in unison can only be done with absolute dexterity in done in real time. Employees that are unable to show up to work, break the chain and their workload not being picked up and done at the same rate everything else will slow progress down.
Companies may find that streamlining and consolidating the monitoring of staff reliability in the form of a centralized attendance hotline via a single point of contact can give businesses a prior warning of absences. This means that deadlines, managers, and tasks can be updated with news of the lack of manpower at the office. Knowledge is power, and being informed of whether or not your business is firing on all cylinders, with the aid of custom notifications and reporting tools, can cushion the inauspicious effects of lacking team members.
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Give your employees support
Behind the ironed shirts, polished boots, and well-groomed hair, there’s a human being. In times of personal crisis, you should try and do anything possible to assist your employees that would make their life easier. Although this is a hallmark of a large company that can afford to lose a bit of time, small companies should buck the modern business trend and show similar levels of support. The main resource is the fountain of talent you have; the employees make your wish come true and breathe life into your business. It’s not advisable to see them as walking money signs, but they should be treated that way. In their time of need, an understanding and helping hand by their boss will go a tremendously long way in generating genuine appreciation for each other.
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Uncover who you are
One of the barriers which inauspiciously erects itself is the rift between leadership and staff. You want to be like an officer in the army, kind and encouraging, but you still demand the utmost best from your staff and expect them to meet deadlines and goals without improper reason of failure. Niceness is not a substitute for a firm hand and vice versa. However, many employees may feel intimidated by their boss and thus lack the motivation to please them. One way you can destroy the image of a ruler, who controls his subjects with an iron fist, is to be able to joke around in meetings. Levity goes a long way, and a little self-deprecation breaks the ice and the ‘untouchable’ stony image of the beast. Setting goals and chasing margins is an emotionless mission at times, connecting with your staff on a human level is something they won’t teach you at business school.
Create tangible goals
Running a business is actually a lot like the universe; in the regard that it has no true end. However, you must chart progress for any business that doesn’t know if it’s getting closer to a goal is rudderless and setting an objective in the first place is null and void. Each month, sit down with your staff and managers to go over the capital gained and improvements that can and have been made. Your business will need a new goal every month, therefore, by setting up a routine, you have something your employees to aim for with a clear aspiration and a promise of the rewards that’ll come with it. Some people need challenging and pointing in the right direction due to a lack of motivation. Deliver sound fact-based criticism to your employees, but do so in a manner that is not disrespectful. Don’t set out to make examples of anyone in front everybody in the meeting, because stirring up resentment and embarrassment fosters an atmosphere of fear, and doesn’t push for growth.by